Markato Autos Japan (the Japan-based premium auto export brand and customer support team for buyers importing premium vehicles from Japan) takes your privacy seriously. This policy describes what information we collect, why we collect it, and how it is shared with our Japanese exporting partner during the vehicle sourcing process.
What we collect
We collect information you submit voluntarily through the website inquiry form, the contact form, or WhatsApp contact with our Kenya team. This typically includes:
- Your full name.
- Your telephone number (usually a WhatsApp number).
- Your email address.
- Your city or location in Kenya.
- Your vehicle preferences (model, year, mileage, fuel type, transmission, features).
- Your indicative budget in KSh or USD.
- Any additional message or question you choose to share.
Why we collect it
We use this information to:
- Respond to your inquiry through WhatsApp, email or phone.
- Source suitable vehicle options through our Japanese exporting partner.
- Prepare a CFR Mombasa quotation and provide vehicle details.
- Coordinate communication between you and the Japanese exporting partner during the sourcing, purchase and shipment process.
- Provide Kenya-side guidance during arrival and after-arrival follow-up.
Who sees your information
Relevant details (model preferences, budget, year, mileage, contact information) may be shared with our Japanese exporting partner as necessary to prepare quotations or process a vehicle purchase on your behalf.
We do not sell your personal information to third parties for marketing purposes.
How information is stored
Inquiries submitted through the website form are delivered to the Kenya team through a third-party form-handling service. WhatsApp messages are stored within WhatsApp according to WhatsApp’s own privacy policy. We retain inquiry information only for as long as reasonably needed to support your inquiry and any resulting purchase.
Your choices
You can stop sharing information at any time by simply not submitting further forms or messages. You may request that we delete information you previously shared by contacting the Kenya team on WhatsApp.
Contact
For any privacy question, contact our Kenya team on WhatsApp at +254 735 470450 or +254 735 470450.
This policy may be updated from time to time. The “last updated” date above reflects the current version.